Returns & Exchanges

Our Return Promise

At Lousy, we stand behind the quality of every product we sell. If you're not completely satisfied, we'll make it right. We offer a 7-day return window from the date of delivery for all eligible items.

Eligibility Conditions

To be eligible for a return, your item must meet all of the following conditions:

• Returned within 7 days of the delivery date
• Unused, unworn, and unwashed
• In original condition with all tags attached
• Original packaging intact (polybag/box)
• Accompanied by proof of purchase (order ID)

Non-Returnable Items

The following items cannot be returned:

• Items purchased on sale or with a discount code greater than 20%
• Items that have been washed, worn, or altered
• Items with removed or tampered tags
• Items damaged due to customer misuse

How to Initiate a Return

1. Go to Account → Orders and find the order you wish to return.
2. Click the "Request Return" button on the relevant item.
3. Select a reason for the return and submit the form.
4. Our team will review your request within 1 business day.
5. Once approved, you'll receive a return label or pickup instructions via WhatsApp/email.
6. Pack the item securely and hand it to the courier.

Alternatively, you can WhatsApp us at +91 78750 55985 or email us at weareproudlousy@gmail.com.

Refund Process

Once we receive and inspect your returned item:

• Online Payment orders: Refund to original payment method within 5–7 business days.
• COD orders: Refund via bank transfer (UPI/NEFT) within 5–7 business days. You'll need to share your bank details.
• You'll receive an email/WhatsApp confirmation once the refund is processed.

Exchanges

We currently process exchanges as a return + new order. Initiate a return for the original item and place a fresh order for the new size or color. If you need assistance, our team is happy to help via WhatsApp.

Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a free pickup and send a replacement or full refund at no extra cost to you.